Troubleshoot vCloud Hybrid Service Plug-in installation


Lucky me, I just recently received an account for vCloud Hybrid Service. 🙂
After playing around with the web frontend I really wanted to go and test “hybrid” and went to connect my vCenter to vCHS.
With the latest vCenter version 5.5 Update 2, you get by default a new icon on your vCenter home screen to install the vCloud Hybrid Service Plug-in. This Plug-in allows you to manage your VMware cloud from the vCenter in the same way you are used to with your local VMs.

As the blog title already indicates, did the installation of the plug-in failed in the first place. In my case the Plug-in installation failed with a generic error “Installation failed. Try installing again.” shown in the web gui. But in the log I found following error code: “SVC_BIZ_002”

It turned out that because of having received a new myvmware account, there were information like “company” in my profile missing. After entering all required information I was able to install the plug-in.

Log file:
/usr/lib/vmware-vsphere-client/server/serviceability/logs/vsphere_client_virgo.log

Log information for the vCloud Hybrid Service Plug-in is identified by the prefix “com.vmware.vcim”.

ResponseCode
ResponseMessage
Error Type
SVC_AUTH_001
Unable to find shared secret key for requesting source system
Auth/Validation
SVC_AUTH_002
There was an error computing hash for requesting source system
Auth/Validation
SVC_AUTH_003
Invalid requesting source system. Authentication failed
Auth/Validation
SVC_AUTH_004
Encoded string value is mandatory in the request
Auth/Validation
SVC_BIZ_001
Mandatory fields are missing in the request. Source, userId and passwd are mandatory
Auth/Validation
SVC_BIZ_002
The user does not have sufficient information returned from GetCustomers service to proceed with Tradbeam DPL check
Auth
SVC_BIZ_003
DPL check at Tradebeam either failed or on hold. Party could not be validated
Auth
SVC_BIZ_004
Generic Exception while trying to get download url
Fatal
SVC_BIZ_005
Mandatory fields are missing in the request. LanguageCode and targetProductVersion are mandatory
Input validation
SVC_SYS_001
Error invoking Authentication service
Fatal
SVC_SYS_002
Error in invoking GetCustomers service
Fatal
SVC_SYS_003
Error in invoking Tradebeam WebService for DPL check
Fatal
SVC_SYS_005
Error generating download url. Please try again
Fatal
SVC_SYS_006
Unable to find compatible product for input product
Fatal
SVC_SYS_007
Error clearing cache. Please check Gemfire configuration
N/A for OVF
SVC_REPO_001
Error connecting to Artifactory service
Fatal
SVC_REPO_002
Error searching filename in Artifactory
Fatal
SVC_REPO_003
Unable to find filename in Artifactory
Fatal
SVC_REPO_004
Unable to find file related properties in Artifactory
Fatal
SVC_REPO_005
Error searching file related properties in Artifactory
Fatal

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